At LikeLoveCo, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help with our refunds and return policy.
Return Eligibility
You may return eligible items within 30 days of receiving your order for a full refund or exchange, provided that:
- The item is unused, undamaged, and in its original packaging.
- The return is accompanied by a receipt or proof of purchase.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Customized or personalized items
- Gift cards
- Sale items marked as final sale
Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [insert email address] or [insert phone number] to request a return authorization.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item to the address provided by our customer service team.
Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5-10 business days. Please note that shipping costs are non-refundable.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
For any queries, please contact us at hello@likeloveco.com or 061 518 0725